FAQ HAWAII INC
CALL CENTER
FAQ Hawaii has its own call center in downtown Honolulu, equipped with CATI stations.  Our
center operates both a day shift for business-to-business projects and residential calling and
an evening shift that concentrates on public opinion studies.  We also call on weekend days
and holidays.

INTERNET ACCESS
FAQ Hawaii's call center is equipped with internet access for clients who have their own web-
based survey programs.

CALL CENTER MANAGEMENT
FAQ Hawaii has a staff of dedicated employees who are required to operate our call center
efficiently.  They have demanding jobs and we are proud of how well the supervisors and
interviewers perform their tasks.  Our supervisor to interviewer ratio is 1:10.

INTERVIEWING STAFF
FAQ Hawaii works diligently to recruit and train individuals for our interviewing staff.  We utilize
demanding pre-employment screening criteria and focus on hiring applicants who
demonstrate genuine potential to become successful interviewers.  Our callers receive a
competitive, non-commissioned hourly wage.  Our callers are well-versed in the languages and
nuances of a multi-ethnic and multi-cultural Hawaii.

INTERVIEWER TRAINING
All interviewers must complete a comprehensive training program.  The initial orientation
session covers the basic requirements and skills necessary for professional data collection.  
The session includes extensive practice calling and individual coaching.  Interviewers also
receive daily briefings to address issues specific to current projects.  Our interviewers
understand that telephone research is a valid scientific activity and are trained and prepared to
collect reliable, accurate data.

TELEPHONE INTERVIEWING
We are telephone-interviewing professionals.  Our core business centers on collecting
accurate, reliable survey data.  Quality data collection is the foundation of all successful
research projects.  FAQ Hawaii’s focus is in telephone interviews.  Our clients count on us
to provide them with reliable, accurate information they can consistently depend on from us.  

MONITORING
We monitor every interviewer several times during each shift.  We provide employees with
immediate feedback concerning their interviewing techniques.  Our interviewers realize that any
falsification of data is grounds for immediate dismissal.

VALIDATION
The standard practice of FAQ Hawaii is to validate 15% of the surveys for each project we
conduct.
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