SERVICES WE PROVIDE
FAQ HAWAII INC
EXECUTIVE-LEVEL INTERVIEWS
FAQ Hawaii conducts executive-level interviews for clients among business executives in
Hawaii.  Interviewers conducting these surveys are highly professional and experienced.  FAQ
Hawaii also does appointment-setting for executive-level interviews.

FOCUS GROUPS
FAQ Hawaii's focus group services include recruiting (either from a client’s list or through
random-digit-dialing), qualifying, and scheduling focus group participants.  We also reserve
and set up meeting facilities and provide hostesses for the groups.  We can record, videotape
and transcribe group discussions.

INTERCEPT SURVEYS
FAQ Hawaii conducts intercept surveys among Hawaii residents as well as with visitors from
the mainland U.S. and Japan. Interviewers conducting surveys among Japanese visitors are
bilingual, with Japanese being their native language; they are required to read, speak and write
in Japanese (hiragana,  katakana and kanji levels).  FAQ Hawaii works with a translation
company in Japan to have the questionnaire translated from English to Japanese. Once the
translation is completed, the questionnaire is reversed-translated back to English to ensure
that the survey has been accurately translated.  Interviewing can be conducted at the airport
with departing visitors or at different locations such as retail outlets and visitor attractions.

MAIL SURVEYS
FAQ Hawaii conducts mail surveys with customers of clients doing business in Hawaii.  Clients
provide a database of their customers and their mailing addresses that they want surveyed and
FAQ Hawaii will work with a printing/mailing company to print and mail the surveys. The
questionnaires are usually sent with a letter of introduction on the client’s letterhead and a
postage-paid FAQ Hawaii business reply envelope is provided for the customers to mail back
the survey.  To increase response rate, FAQ Hawaii will send out at least two additional
mailings to those who have not completed the surveys within a specific time frame.  Once
received, FAQ Hawaii will edit/code, keypunch, process the data, produce cross-tabulations,
analyze the data and present the findings in a written report.

MYSTERY SHOPS
FAQ Hawaii conducts mystery shops for all types of businesses in Hawaii.  FAQ Hawaii
maintains a staff of mystery shoppers who are able to do various types of secret shops in
person for retail shops, financial institutions, fast food restaurants, automobile dealerships,
timeshare properties, and supermarkets.  FAQ Hawaii also conducts mystery shops over the
telephone to evaluate customer service.

TELEPHONE SURVEYS
FAQ Hawaii has its own CATI-equipped call center and conducts telephone interviews in all 50
states plus Guam and Japan.  FAQ Hawaii works with a national sampling company that
specializes in  computer-generated random-digit dialing (rdd) sample.  FAQ Hawaii provides
superior training, monitoring and supervision of its interviewing staff (see Call Center web page
for more information).

WEB SURVEYS
FAQ Hawaii conducts web-based surveys over the internet.  FAQ Hawaii can program a survey
and respondents may access the survey through FAQ Hawaii's website to administer the
survey.  Data collected from the website are then processed and analyzed. Findings
are presented in both written and tabular formats.

DATA PROCESSING

CODING OPENED-END RESPONSES
FAQ Hawaii has an experienced coding team that reviews the project data and develops clear
categories for organizing opened-end responses.  After fielding is completed, our coding
experts carefully review the collected data and develop clear, meaningful categories for
organizing the responses given to each opened-end question.  All responses are then coded
into client-approved categories.

KEYPUNCHING
When the editing and coding of paper surveys are completed, FAQ Hawaii's data entry
personnel keypunches the data using the SPSS data entry program.  The data entry program
provides for double-entry (verification) to ensure that the keypunching of data is accurate.

TABULATION
FAQ Hawaii's data processing staff can produce any type of table to meet the needs of specific
research projects.  If you require banners, marginals, cross tabulations or any special request,
let our staff know exactly what you need and we will make it work.  Our data tabulation
specialists can provide clients with any dataset files required including dbf, SPSS, Excel, ASCII
and many others.

PROGRAMMING
FAQ Hawaii's CATI specialists program all questionnaires into our computer system precisely
to client specifications.  Our programmers are conversant with Sawtooth Ci3 (Windows) CATI
software.
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